As you know the UK has left the European Union as of 01/01/2021. While this is not ideal and most importantly has created a myriad of problems for the trade between the UK and EU, we are pleased to confirm we will continue to supply our amazing parts to you in the European Union and our shipping rates remain unchanged.
However, as part of the new Trade Agreement reached between the UK and EU, all goods are supplied excluding VAT 20% for our customers in the EU, therefore you will be contacted by DHL, UPS, DPD or FedEx to pay the local VAT charges, together with their disbursement fee.
We appreciate your growing support and loyalty to TORQEN! We want to keep the ordering process from TORQEN as simple and easy as possible and we're working hard to fulfil your orders, as you might have already seen on our social media. If you have an order placed with us already, please rest assured we are doing everything we possibly can to get it with you as soon as is possible, and are not resting until we have done everything we can. Updates will be emailed out as we get them, and any serious delays advised the moment we learn of them.
Please feel free to stay in touch via our communication channels: WhatsApp, LiveChat, ContactUs through the website, phone calls, Instagram DM, Facebook Messenger and forums.
The most important thing anyone can do at this time is to take care of themselves and their loved ones! Stay safe and thank you once again for your support and patience!